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TERMS & CONDITIONS

CUSTOMER CARE

At Eko kmetija Kasaš, we are committed to providing you with high-quality, organic products and exceptional customer service. We value your trust and strive to ensure your experience with us is positive and satisfying.

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Our Commitment to You

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  • Product Quality: We guarantee that all our products are produced with care, adhering to organic farming practices. If you are not satisfied with the quality of your purchase, please contact us.

  • Prompt and Courteous Service: We are dedicated to responding to your inquiries and resolving any issues quickly and respectfully.

  • Transparency and Honesty: We will provide accurate information about our products, practices, and policies.

  • Privacy and Security: We will protect your personal information and ensure secure transactions.

 

How to Contact Us:

 

We are here to assist you with any questions, concerns, or feedback you may have. You can reach us through the following channels:

  • Phone: +386 6 974 7600‬ 

  • Email: info@hempsponch.com

  • Live Chat 

  • Website Contact Form: https://www.hempsponch.com/contact 

  • In Person: Opening Hours Mon - Fri: 8am - 2pm ​​Saturday: closed ​Sunday: closed, Address: Glavna ulica 17, Dolina pri Lendavi 9220 Lendava Slovenia

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Our Response Time

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We aim to respond to all inquiries within 24-48 hours during our business hours, which are Mon - Fri: 8am - 2pm.

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Returns and Refunds

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  • If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.

  • We will assess your situation and determine if a return or refund is applicable.

  • To be eligible for a return, the product must be in its original condition and packaging.

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Feedback and Complaints

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We welcome your feedback as it helps us improve our products and services. If you have a complaint, please contact us through one of the channels listed above. We will investigate your complaint thoroughly and work to resolve it promptly.

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Our Values

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  • Sustainability

  • Quality

  • Customer Satisfaction

  • Integrity

We are dedicated to providing a positive and enjoyable experience for all our customers. Thank you for choosing Eko kmetija Kasaš.

Privacy & Safety

PRIVACY & SAFETY

At Eko kmetija Kasaš, we are committed to protecting your privacy and ensuring the safety of your information. This policy outlines how we collect, use, and safeguard your personal data.

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1. Information We Collect

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We may collect the following types of information:

  • Personal Information: This includes your name, address, phone number,1 and email address, which you provide when placing an order,2 subscribing to our newsletter, or contacting us.

  • Payment Information: When you make a purchase, we collect necessary payment details. However, we do not store your full credit card information. We utilize secure payment processors.

  • Website Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, and pages visited. This data helps us improve our website3 and user experience.

  • Communication Data: If you contact us via email, phone, or live chat, we may retain records of those communications.

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2. How We Use Your Information

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We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Marketing and Communication: To send you newsletters, promotional offers, and updates about our products and services (you can opt-out at any time).

  • Website Improvement: To analyze website usage and improve our website's functionality.

  • Legal Compliance: To comply with applicable laws and regulations.

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3. Data Security

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We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration,7 and destruction. These measures include:

  • Secure server infrastructure.

  • Encryption of sensitive data.

  • Regular security audits.

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4. Sharing Your Information

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We may share your information with:

  • Service Providers: Third-party service providers who assist us with payment processing, shipping, and marketing.

  • Legal Authorities: When required by law or to protect our rights.

  • We will never sell your personal information to third parties.

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5. Your Rights

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You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information (subject to legal11 obligations).

  • Opt-Out: You can opt out of receiving marketing communications at any time.

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6. Cookies

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Our website may use cookies to enhance your browsing experience. You can control the use of cookies through your browser settings.

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7. Changes to This Policy

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We may update this Privacy & Safety Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

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8. Contact Us

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If you have any questions or concerns about this policy, please contact us at:

We value your trust and are committed to protecting your privacy.

WHOLESALE INQUIRIES

Please write us an email on wholesale inquiries. We would love to respont to it.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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